Ordering
Payment
Offshoot accepts the following forms of payment:
- Visa
- Mastercard
- PayPal
Shopping at Offshoot is safe & secure. Our site encrypts your information and makes sure this information is only visible to you and Offshoot. Where you do suspect fraud, you will need to immediately contact your credit card provider.
Order Status
You can always check the status of your order by clicking back on the link sent when your originally placed your order. If you wish to make changes to your order, please contact us at hello@off-shoot.com.au. We will be happy to make any changes to your order if you contact us before it has been processed. Unfortunately, once your order has been processed, you are unable to change or cancel the order. However, you may return the order for an exchange or credit note.
Pre-Orders
A pre-order is an order placed for an item that is not in stock yet. We often open pre-orders for popular items that sell out quickly. This also guarantees an immediate dispatch when the product arrives in stock. If you place an order for a pre-order item alongside an item that is in stock, your order will not be dispatched until everything is in stock unless otherwise specified.
